Terms and Conditions
Privacy Policy – Velvet Glam
Introduction
This Privacy Policy describes how Velvet Glam (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.
By using our site, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
Personal Information
When you make a purchase or attempt a purchase, we may collect:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely and not stored by us)
- Device Information
We automatically collect data such as:
- IP address
- Browser type
- Time zone
- Cookies
- Pages viewed
- How you interact with the site
Order Information
Includes details about items purchased, order total, and order history.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate with you
- Provide customer support
- Improve our website
- Screen for fraud or security risks
- Send marketing emails (only with your permission)
3. Sharing Your Information
We share your information with third parties that help us operate our store, including:
- Shopify (e-commerce platform)
- Payment processors (Shopify Payments, PayPal, etc.)
- Shipping carriers
We may also share information to comply with laws or in response to legitimate legal requests.
4. Cookies
We use cookies to improve your shopping experience. Cookies help remember your preferences, track cart items, and analyze site activity. You can control cookie settings through your browser.
5. Data Retention
We store your order information for our records unless you request that we delete it.
6. Your Rights
Depending on your location, you may have the right to:
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Access the personal data we hold
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Request corrections or deletion
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Opt out of marketing communications
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Request data portability
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Restrict how we use your data
To exercise these rights, contact us at velvetglamshop@gmail.com.
7. Security
We take reasonable precautions to protect your personal data. Payment information is encrypted and processed securely through third-party providers.
8. Changes to This Policy
We may update this Privacy Policy occasionally. Changes will be posted to this page and the “Last Updated” date will be updated.
9. Contact Us
For questions about this Privacy Policy or your personal data, contact us at:
velvetglamshop@gmail.com
Shipping Policy – Velvet Glam
Processing Time
Orders are processed within 1–3 business days.
You will receive a confirmation email once your order has shipped.
Shipping Times
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title, and risk of loss passes to you.
Shipping times may vary due to customs delays, holidays, or high order volume.
Shipping Rates
Shipping rates are calculated at checkout based on your location and order weight.
Free shipping may be offered during promotions.
Tracking Information
Once your order ships, you’ll receive an email with tracking details.
Tracking updates may take up to 48–72 hours to appear.
Order Changes & Address Errors
If you need to update your shipping address, contact us within 12 hours of placing your order.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Delayed Packages
If your package is delayed or appears lost, contact us at velvetglamshop@gmail.com and we will assist you.
We are not responsible for carrier delays but will help investigate and resolve the issue.
Customs Fees & Duties
International orders may be subject to customs fees. These fees are the customer's responsibility.
Customs processing may also delay delivery times.
Returns & Refunds
For details on returns, please refer to our Return & Refund Policy.
If your item arrives damaged or defective, contact us immediately with photos.
Contact Us
For shipping questions, email us at:
velvetglamshop@gmail.com