Privacy Policy
Last updated: November 23, 2025
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website (the “Site”). This Policy applies to customers in Canada and the United States.
By accessing or using the Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
Information You Provide
- Contact information: name, email address, phone number, billing address, shipping address
- Order information: payment details (processed securely through Shopify’s payment processors), purchase history
- Account information: username, encrypted password
- Communications: emails, support messages, reviews
Information Automatically Collected
- IP address and approximate location
- Browser type, device type, operating system
- Page interactions, time spent, click behavior
- Cookies and tracking technologies used by Shopify
Information from Third Parties
- Shopify
- Payment processors (Shopify Payments, PayPal, etc.)
- Marketing platforms (Meta, Google, TikTok)
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Communicate updates about your order
- Send marketing emails (with consent)
- Improve your shopping experience
- Detect and prevent fraud
- Comply with Canadian and U.S. regulations
3. Sharing Your Information
Service Providers
We may share your information with:
- Shopify
- Shipping carriers
- Email and marketing platforms
- Advertising and analytics partners
Legal Compliance
We may share data when required to comply with:
- Canadian privacy laws (PIPEDA)
- U.S. state laws (including CCPA, where applicable)
- Law enforcement or legal requests
We do not sell personal information.
4. Cookies & Tracking
Cookies help operate the site, analyze traffic, and personalize ads.
You may disable cookies, but some features may not function properly.
5. Email Marketing & SMS
With your consent, we may send:
- Promotions
- Product launches
- Discounts
Unsubscribe anytime by clicking the link in any email or replying “STOP” to SMS.
6. Data Retention
We keep your information as long as necessary to:
- Maintain your account
- Fulfill orders
- Meet legal and tax requirements
Order data is typically kept for at least 6 years.
7. Your Rights
Canada (PIPEDA)
You may:
- Request access to your data
- Request corrections
- Withdraw consent
- Request deletion (where applicable)
United States
Depending on state laws, you may:
- Request what data we collect
- Request deletion
- Opt out of targeted advertising
- Request a copy of your data
To make a request, contact us at velvetglamshop@gmail.com.
8. Security
We use:
- SSL encryption
- Shopify’s secure infrastructure
- Limited internal access to personal data
No system is completely secure, but we take reasonable measures to protect your information.
9. International Users
Shopify may store and process data on servers outside your country.
They comply with relevant privacy laws for international transfers.
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
10. Children’s Privacy
We do not knowingly collect information from children under 13 years old.
11. Changes to This Policy
Updates may be made at any time.
Revised versions will be posted with the updated date.
12. Contact Us
For privacy questions or requests, contact us at:
Email: velvetglamshop@gmail.com